Technology Resources

Computer labs

  • Click the link above for a list of computer labs on campus and then search by Hoover Hall for MSE computer labs
  • 2260 Hoover is an open lab for all engineering students
  • 3337 Hoover is a lab solely for Mat E undergraduate students
  • All others are teaching labs and require special authorization from the department to be used

Technology Support

MSE has two units that provide technical support and services to faculty and staff:

1) COE Technology Support

  • Ordering, installation, repair, and maintenance of computer equipment in COE computer labs
  • Electronic file storage
  • Server access

2) Engineering-LAS Online Learning (ELO)

  • Virtual Collaborations (meeting room seats 15-40, auditorium seats 250)
  • Videoconferencing/Adobe Connect Hosting

The following are technical services offered by the college and other campus units:

Servers, accounts, and file storage

Supporting Unit: ITS
Contact: Solution Center, 294-4000, 192 Durham Hall
URL: Online registration form at Account Services on the Web (ASW)
Note: Must have an ISU student, faculty, or staff ID number in order to get a NetID. You will be able to use your account later that day, but some aspects will not be functional until the next day.
Supporting Unit: ITS
Contact: Solution Center, 294-4000, 192 Durham Hall
URL: Online registration form at Account Services on the Web (ASW)
Note: If you call the Solution Center to have your password reset, they will ask you a few questions to verify your identity.  Alternatively, go to their office in Durham and present a photo ID card.
Supporting Unit: ITS
Contact: Solution Center, 294-4000, 192 Durham Hall
URL: AccessPlus FAQs; Solution Center help form
Note: Log into AccessPlus with your ISU student/faculty/staff card number and associated password. This is NOT the same as your ISU computer NetID and NetID password. Contact the Solution Center if you need password assistance.
Supporting Unit: ITS
Contact: Solution Center, 294-4000, 192 Durham Hall
URL: Solution Center help form
Note: For email setup issues, phone the Solution Center. For other issues, complete the online help form.
Supporting Unit: COE Technology Support

Software, hardware, and technical support

Supporting Unit: ITS
Contact: roomhelp@iastate.edu, 294-8026 or 294-4000l
URL: ISU Classroom Technology
Supporting Unit: COE Technology Support, msetech@iastate.edu
URL: Departmental Software Licensing Titles and Cost List
Note: All IT or IT-related purchases must be routed through COE IT (msetech@iastate.edu) BEFORE purchase. This includes (but not limited to) computers, printers, monitors, keyboards and mice, iPads, OCS phones, and software.

This is primarily to ensure IT equipment fits into the ISU model but also to ensure IT has adequate resources to support equipment when it fails. IT also has experience with the various vendors available as well as knowledge of software licenses that may not always be published.

This procedure is not intended to be restrictive. The goal is to provide you with the best possible tools for your work. IT often has knowledge of other options that may not always be evident.

Supporting Unit: COE Technology Support
Contact: msetech@iastate.edu
Note: List of ISU licensed software can be ordered through the ISU Bookstore’s TechCYte service. Email msetech@iastate.edu for assistance installing software. COE IT will do computer setup and configuration, software installation, hardware and software troubleshooting, and assist with hardware repair. They provide assistance with server connections and general instructions about computer use. To be eligible for COE Technology Support, the computer must have been purchased by a department or program within the College of Engineering for academic use OR purchased by grant money, or other money within a project or program, for academic use. COE IT does not provide technical support for personal computers or equipment purchased through institutions not affiliated with the college.
Supporting Unit: COE Technology Support
Note: All IT or IT-related purchases must be routed through COE IT (msetech@iastate.edu) BEFORE purchase. This includes (but not limited to) computers, printers, monitors, keyboards and mice, iPads, OCS phones, and software.

This is primarily to ensure IT equipment fits into the ISU model but also to ensure IT has adequate resources to support equipment when it fails. IT also has experience with the various vendors available as well as knowledge of software licenses that may not always be published.

This procedure is not intended to be restrictive. The goal is to provide you with the best possible tools for your work. IT often has knowledge of other options that may not always be evident.

Supporting Unit: MSE Department
Note: Availability of spare computers and basis of need will be taken into account. Computers may only be checked out for academic related purposes.
Supporting Unit: COE Technology Support
Contact: msetech@iastate.edu
Note: On-duty lab monitors can provide general assistance with software and hardware. Contact msetech@iastate.edu to discuss special software licensing and installation needs.
Supporting Unit: COE Technology Support
Contact: msetech@iastate.edu
Note: Contact msetech@iastate.edu to discuss special software licensing and installation needs. Search for software availability in labs at the ISU IT page. Also see list of ISU licensed software for more information. Some software can be ordered through the ISU Bookstore’s Tech CYte service.